Retail and consumer services

Personalizing the omni-channel customer experience through digital transformation

Increasing customer expectations, globalization, digitalization and consolidation, combined with challenging economic times are pressuring retail, wholesale, consumer packaged goods and consumer services organizations to rethink the way they do business. To better compete and win, companies must better understand and stay connected with their customers, reach new markets, create new revenue streams through product and service innovation, and reengineer the supply chain—all while driving cost reductions. Organizations are now focused on facilitating the convergence between the physical and digital worlds.

CGI helps retail, wholesale, consumer packaged goods and consumer services organizations adapt and remain competitive through business and technology transformation. We build, implement and manage complex retail systems critical to success in today's rapidly changing marketplace. CGI’s seamless omni-channel strategies improve the overall customer experience, enhance personalization and generate real-time offers, while our comprehensive services and solutions transform operations in areas such as analytics and business intelligence, mobile commerce, store systems, CRM, merchandise systems, digital, supply chain management, e-commerce, enterprise resource planning, and concept-to-consumer collaboration.

Along with other sectors, retailers also are looking to maximize existing investments in infrastructure. Effective use of systems in areas such as transport can reduce operational costs by as much as 10% and optimize inventory flow. CGI's transport management solutions help retailers improve their operations, while significantly reducing costs.

Experience and expertise

  • Our 4,300 retail professionals support 800+ clients globally across the retail, wholesale, consumer packaged goods and consumer services sectors.
  • CGI works with some of the largest global retail and consumer services clients, delivering digital transformation services that enable full visibility across the entire value chain.
  • We partner with six of the largest grocery chains in Europe, delivering omni-channel solutions and services that improve and enhance the customer experience.
  • CGI has collaborated with five of the world’s top 10 luxury goods brands, improving customer personalization through the better use of data and analytics.
  • Our world-class Global Retail and Consumer Services Center of Excellence, which incorporates the latest retail technologies and solutions, enables our clients to look into their future and identify the type of differentiated experiences they can provide to their end-customers.
  • We offer outsourcing capabilities that include the management and operation of company-wide infrastructure, application suites and business processes.